Key Responsibilities:
Assist with knowledgeable support to all customer requests across all products and all channels
Provide immediate and accurate response to all customer contacts on social media, phone, e-mail and live chat
Delivering first time resolution to all customer requests up to authority and permission levels
Creating and constantly developing unique positive personal relationships with a High Value Customers
Maintain customer profiling and communication database history for all High Value Customers
Ensure that High Value Customer transactions are completed accurately and timely
Able to confidently promote other products and services where appropriate
Active outbound calling to develop the lifetime value of the customer
Knowledge, skill & Experience:
Must have Chinese language skill in listening, speaking, reading and writing/ typing.
Interest in the internet gaming products
Adaptable, flexible, reliable
Ability to work under pressure in a fast moving environment
Can work on own initiative but also possess a strong teamwork ethic
Excellent numeracy skills
Computer literate including e-mail, live chat and SMS communications
Commitment to delivering faultless service
Clear communicative skills with excellent telephone manner
Good all round sporting knowledge particularly in football
Very strong customer and interpersonal skills
Willing to do the job with a shifting schedule, which includes morning, afternoon and graveyard shift.
To apply for Job openings in Ghana visit Jobs Micro.
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